Frequently Asked Questions

ERPNext itself is free and open-source, meaning there are no licensing fees. However, implementation costs in Dubai typically range from AED 15,000 to AED 150,000+ depending on:

• Number of modules required
• Customization complexity
• Number of users
• Data migration scope
• Training requirements

We offer flexible packages to suit businesses of all sizes. Contact us for a customized quote.

Key differences between ERPNext and traditional ERPs like SAP or Oracle:

• Cost: ERPNext is open-source (no licensing fees) vs. expensive licenses
• Implementation: 4-12 weeks vs. 6-18 months
• Flexibility: Highly customizable without vendor dependency
• User Interface: Modern, intuitive web-based interface
• Deployment: Cloud, on-premise, or hybrid options
• Ownership: Full control over your data and system

ERPNext offers enterprise-grade features at a fraction of the cost and complexity of traditional systems.

Implementation timeline depends on project scope:

• Small Business (1-20 users): 4-6 weeks
• Medium Business (20-50 users): 6-10 weeks
• Enterprise (50+ users): 10-16 weeks

Our proven 5-phase methodology includes Discovery, Planning, Configuration, Training, and Go-Live to ensure smooth deployment.

ERPNext serves a wide range of industries. We have successfully implemented solutions for:

• Manufacturing: Discrete and process manufacturing
• Trading & Distribution: Import/export, wholesale
• Retail: Multi-store operations with POS
• Construction: Project-based businesses
• Food & Beverage: HACCP compliance, batch tracking
• Healthcare: Clinics, pharmacies, labs
• Logistics: Warehousing, fleet management
• Professional Services: Consulting, agencies
• E-commerce: Online retail with integrations

We have 100+ successful implementations across various sectors in the UAE.

Yes, ERPNext is fully compliant with UAE VAT regulations. Features include:

• VAT configuration at 5% (standard rate)
• Tax-compliant invoice formats
• VAT201 return report generation
• Tax codes for different transaction types
• Reverse charge mechanism support
• FTA-ready reporting

We configure all VAT settings as part of implementation to ensure compliance with Federal Tax Authority requirements.

Yes, ERPNext has robust multi-currency support essential for Dubai businesses:

• Transact in any currency while books stay in AED
• Automatic exchange rate updates
• Real-time currency conversion
• Multi-currency financial reports
• Exchange gain/loss tracking
• Customer/supplier currency preferences

This is particularly valuable for companies involved in international trade and dealing with multiple suppliers and customers globally.

Yes, ERPNext offers extensive integration capabilities through its REST API:

• E-commerce: Shopify, WooCommerce, Magento
• Payment Gateways: PayFort, Stripe, PayPal
• POS: Various point-of-sale systems
• Shipping: Aramex, DHL, FedEx
• Productivity: Google Workspace, Microsoft 365
• Communication: WhatsApp, Email marketing tools

We also provide custom integration development for specific business requirements.

Yes, comprehensive training is included in all implementation packages:

• Administrator Training: System configuration, user management, security
• End-User Training: Daily operations, data entry, reports
• Power User Training: Advanced features, customization
• Train-the-Trainer: Build internal expertise

Training can be conducted on-site in Dubai or remotely, with documentation and video resources for ongoing reference.

We offer comprehensive post-implementation support:

• System maintenance and monitoring
• Bug fixes and issue resolution
• User support via phone, email, and WhatsApp
• Regular ERPNext updates and upgrades
• Performance optimization
• Additional training as needed
• Customization and enhancement requests

Support packages are available on monthly or annual basis with guaranteed response times. We're based in Dubai and provide local support in your timezone.